Nancy Munro Founder/CEO

is a leader in voice enablement technologies for the enterprise. With her previous company, KnowledgeShift, Nancy built a conversation simulator which was deployed to companies like HP, Cricket, Volvo, HUB International and Thomson Reuters. After selling this company she jumped right on the band-wagon again to start Verbal Transactions. With over 26 years in the corporate training industry, she understands how to build and implement training initiatives that get results and guarantee the highest ROI.

Rick Horwitz – Lead Developer and Creator of ACES*

Rick has over 40 years of software development experience. He has been way ahead of his time by building speech recognition and intelligent agent systems over 15 years ago. He is a rare combination of a software developer that understands the business challenges and end-user experiences to ensure the products he builds can bring immediate results to our clients.

Allison Black – Client Services

Known as our Creativity Shape Shifter. If there’s an idea out there brewing but not yet a clear path to get there, Allison can be counted on to help light the way in the most creative way possible. She has a broad background in both the arts and IT, which allows her to utilize both sides of her brain when approaching challenges. Allison is our resident Voice Over Artist with a wide character range that allows her to create a small world of people by herself (and put all those voices in her head to work). She is also heavily involved in client projects where she creates and edits scripts, and interactive forms. Don't be surprised if you see her on an episode of Chicago Med too!