Anyone who does any kind of Sales, whether you have the Obligation to add on in a Customer Service environment
or if you have a Sales Mandate from your company,
this is for YOU!
You will learn very specific ways to use The LAMA Technique combined with new lessons that will increase your opportunity to assist your customer in having a great Customer Experience with SALES!
- Learn how to create a safe environment while selling
- Learn how to listen for and use the LAMA Technique
- Find Three Ways to softly offer new or needed products/services
- Use Three Different Methods to ask for the sale.
- Transitional Method
- Buying Signal Method
- Seed the sale Method
The four steps of LAMA are:
- L = Listen,
- A=Acknowledge what you heard,
- M = Make a statement, recommendation, suggestion, or explanation regarding the topic at hand,
- A = Ask a question to keep control of the path of the call.
This saves so much time and effort when guiding the conversation with your customers.
