Simulations vs Role-Play
Pros & Cons of Both Learning Approaches
Almost all contact centers and sales organizations do some type of role-play when onboarding new employees. Unfortunately it's typically not done well and put more fear than confidence into the intended learner.
When people hear the term simulation, they usually think -- Expensive and Time-Consuming.
In this presentation, Nancy Munro, CEO of Verbal Transactions, will present the pros and cons of both learning approaches. She will use case studies, hands-on examples and resources you can use to help you decide which format is best to achieve the business impact you are striving for.
When: October 30th 12:00 CST