Unparralled Engagement

Are you giving your agents enough “Deliberate Practice” time before taking on live calls?  By using ACES™* a high performing call center simulator, your agent’s confidence, and well-rehearsed skills will ensure a higher quality of service.

 

Call Center Simulator = "Live Call Ready Agents"

Tailor Made

Each simulation is tailor made to your environment.  Any inbound or outbound transaction can be converted into a realistic simulation.

Detailed Reporting and Analytics

You will be amazed at the detail metrics we can track in the simulations.  Eveything from verbal responses, hold time, and software navigation.  Click here for a sample report