The Science of Vocal Quality & Customer Retention

Don’t you hate hearing your own voice? Most people do but what do you think other people feel when they hear you speak?

In this webinar, Nancy Munro, CEO of Verbal Transactions, will provide you with several studies and research projects targeted to understand how the sound of our voice can impact customer relationships.

After you invest time in this session you will have knowledge of the following:

  • How our voices can impact people’s perception of our level of trust – a key personality characteristic for customer retention
  • How we can learn to modify our voices for specific situations
  • Learn to detect the word choices we use when speaking to customers
  • Begin to understand how using large-scale voice data analytics can be used to retain more customers

When: November 7th 12:00 PM CST