Subscribe to this great soft-skill simulation library!
In partnership with Benchmark Portal, now you can improve your call center soft-skills by watching each five-minute video and then applying the skills using our voice-based simulation platform, ACES, to ensure you can confidently communicate with your customers.
• Engaging scenarios and real-world relevance - allowed for good engagement
• Navigation was simple and allowed a smooth transition from one activity to the next
• Clear, concise narrator voice
• Instructions easy to understand
• Helpful summary at the end of the video as key points were reiterated
Access from Your Browser
View from your browser on any Windows PC
Thirteen Engaging Topics
How to Greet Callers
Active Listening
How to make callers feel more improtant
Effective Questioning
Empathy
How to put callers on hold
How to say no the right way
How to handle Foreign Accents
Do & Don't Phrases for Contact Center Agents
How to Ask Probing questions
How to handle angry customers
Controlling Talkative Callers
Managing Silent Gaps
