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Verbal Transactions

Voice Enablement Technology for Better Human Connections

We Make Your Call Transactions Awesome -- Find Out Why

Reduce Risk and Reduce Churn

Are your contact center agents "Live Call Ready" before talking to real customers? We can get you there!

Scalable Method of Managing Compliance, Customer Care and Collections

Regardless if you have 50 or 50,000 agents, our Engagement Systems ensure each agent and each location can perform at the top level with behaviors mapped to your KPIs. Read a case study for the experiment conducted by Georgia Institute of Technology.

Keep Top Performers on the Phone

Are you using your seasoned reps to "shadow" new hires to coach them? We can provide an automated coach with real-time feedback for faster results. To see and example of this, click on this box to see a video demo.

Predictable Performance and Production

We are the ONLY solution which can give you granular analytics on agent's Deliberate Practice to measure anything you want to track. Do you need to know how long someone is on hold -- got it. What about are they using the correct Empathy words -- No problem. Need to track how long it took to reach the first resolution - we can do that too. Click this block to see some samples

Contact Us

  • Email
    admin@verbaltransactions.com
  • Phone
    888-929-2950

Blog Posts

  • Does Your Contact Center Have a Wall In It?
  • The Power of Simulations
  • Your Voice is Your Personality?

© 2019 Verbal Transactions.

    • Home
    • What We Do
    • Simulations
    • Videos
    • Predictable Performance
    • Sample Reports
    • Blog
    • About Us
      • Contact Us
      • Events
    • Podcast Show
      • How to Podcast Class