Join us October 15th 8-1:30 at the Poppy Estate in Aurora 251 S. River St. Aurora, IL 60506
Registration Fee $125
On-Demand Webinar click here to access
January 29th Noon Central
Join Nancy Munro, CEO of Verbal Transactions, to hear how the way in which our contact centers systems, workflows and training impact agent performance
Nov. 20th Noon Central
Join Nancy Munro, CEO of Verbal Transactions, to hear how our words and actions directly impact how people perceive and interact with you.
In this session, attendees will:
October 22nd Noon Central
Join Nancy Munro, CEO of Verbal Transactions, to hear how our words and actions directly impact how people perceive 
and interact with you.
In this session, attendees will:
Come join us in Austin for Benchmark Portal’s Call Center Campus Event. We will be kicking off our partnership with Benchmark Portal and release the first three interactive soft-skill training simulations. The event runs from May 1-3
To see the full list of presenters and to receive a registration discount code, click on this link
Innovation Showcase
Customer Experience is the theme for this year’s Innovation Showcase. This is a session within Enterprise Connect that highlights several companies worthy of broader recognition. The goal is to introduce the Enterprise Connect audience to new, innovative companies that haven’t previously exhibited at Enterprise Connect. The Innovation Showcase spotlights breakthroughs, advancements, and cutting-edge technologies that this year, enhance customer experiences.
Here are the winners! We were part of the showcase
| Protecting the Organization Against Deep Fakes |
| It’s mind-boggling how fast generative AI has spread across the world. Just recently the EU AI Council has placed guard rails on the use of this technology. How can organizations and individuals protect themselves against the miss-use of these AI-powered digital performers? In this presentation, Nancy Munro, CEO of Verbal Transactions will discuss the pros and cons to deep fakes and how to set up governance for internal and external uses. |
November 3rd 12:30-2:00 PM
| It’s mind-boggling how fast generative AI has spread across the world. Just recently the EU AI Council has placed guard rails on the use of this technology. Unleash the Future of Learning and Organizational Development with our cutting-edge speaker! In Experience the game-changing potential of AI-driven bots that are enhancing learning and development processes. Explore the wonders of AI-driven insights that empower organizations to cater to individual needs like never before. Discover how automation is the driving force behind learning and development’s future. |
Join me in Orlando on April 13th
AI and digital assistants will soon be managing a lot more work-related tasks. Are you ready for it? Automation adoption has been growing at a rapid pace. Some 60% of CEOs polled for a recent Gartner survey cited AI as the “most industry-impactful technology” over the coming years. For trainers and talent managers: How will this impact your world? Do you understand how it may change the way work is done? Do you understand how it impacts other business functions such as the supply chain, accounting systems, and customer interactions? It’s critical that trainers and talent management understand how to leverage this type of technology to move the company forward.
In this session you will see examples of how AI and bot technology may impact your role as a trainer, how it will impact talent development, and how AI may or not be the right fit for everyone. At a macro lever I will introduce how your overall organization is being impacted by these technologies to become more strategic in your use of it. For example, when companies introduced robotic process automation into their accounting system, the accountants saved on average 60+ hours a week in data processing. What did they do with the extra 60 hours? It allowed them to become more strategic in their analysis of the information pulled from these financial reports. This session will help you understand this technology in a way that removes the “techy” feel of it so you can begin to seek out ways it may streamline your tasks and business outcomes.
In this session you will learn:
Intelligent agents such as Siri, Alexa, RPA tools, natural language processing tools, machine learning examples
In this webinar, Nancy Munro, who has been leveraging learning automation tools for over twenty years, will demonstrate how you can use automation tools embedded in your current training platforms to help you collect skill gap information quickly. You will learn:
Click Here to Register
In this webinar, CEO Nancy Munro will demonstrate how to add interactive role-play conversations with NLP (natural language processing) and our Responsive Bot into Your Articulate Storyline & Rise content.
You will learn:
How to build an interactive coaching bot to provide Real-Time Feedback
How to collect data on soft and hard skills to demonstrate skill transfer
How to drive navigation of the content to show skill readiness
When: January 5th
Time: 12:00 Central Time
Click Here to Register
Come join me in my session on seeing how simulations can accelerate your on-boarding process
#PACEACX19
Harnessing the Power of Analytics and Big Data to Predict What’s Next Panel
March 31- April 3
Come see me demonstrate some unique voice applications for engaging training and performance support
February 24-26
