Hands-On Realistic Simulations

Our ACES simulation platform is a stand-alone system that allows you to build deploy and track simulations designed to give users real-world deliberate practice
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Genesys and Salesforce

A quick tutorial on how to use the Genesys soft-phone with Salesforce

Handling Multiple Chat Sessions

This is an example of an agent managing three chat sessions at once.

How to use Genesys Soft Phone with Servicenow

Fun way to Show Dynamic Branching with Video Interactions

Examples of Analytics Captured in Simulations

See how to manage customers who are upset.

Partnered with Judy McKee and her LAMA Technical Learning Simulation

Practice Overcoming Cold Calling Objections in Partnership with Miles Croft

”ACES eliminated the need to remove top-performing agents from production for mock calls, chats, and emails and allowed for individualized training programs. The impact was significant: a 20% reduction in training time to reach the same performance levels. Agents also appreciate the flexibility to choose training times, boosting show rates by 20%.

BPO Organization

”Getting our Agents up to speed faster was the number one reason we wanted to use ACES

Program Manager Customer Sales and Services Manager Software company

”We are an outsourced contact center, our client wanted to be sure our agents can handle multiple chat windows, ACES was the only training tool that allowed us to have multiple timed chat windows.

Medium sized BPO