Reduce Risk and Reduce Churn
We Make Your Customer Interactions Awesome -- Find Out Why
Are your contact center agents "Live Call Ready" before talking to real customers? We can get you there!
Scalable Method of Managing Compliance, Customer Care and Collections
Regardless if you have 50 or 50,000 agents, our Engagement Systems ensure each agent and each location can perform at the top level with behaviors mapped to your KPIs. Read a case study for the experiment conducted by Georgia Institute of Technology.
Keep Top Performers on the Phone
Are you using your seasoned reps to "shadow" new hires to coach them? We can provide an automated coach with real-time feedback for faster results. To see and example of this, click on this box to see a video demo.
Predictable Performance and Production
We are the ONLY solution which can give you granular analytics on agent's Deliberate Practice to measure anything you want to track. Do you need to know how long someone is on hold -- got it. What about are they using the correct Empathy words -- No problem. Need to track how long it took to reach the first resolution - we can do that too. Click this block to see some samples