ACES™ allows you to build simulations that will track any behavior you want to measure. Regardless of voice/chat or onscreen interactions, you will get detailed analytics.

You have flexibility in creating filters to create reports by user, location, simulation name etc.

For example: You can find out which users didn’t authenticate the customer correctly on a specific simulation in a specific location or working shift.

We give you a variety of options on how you want your reports to appear, or you can take the raw csv tables and build your own reports.