“ACES elimited the need to remove top-performing agents from production for mock calls, chats, and email and allowed for individualized training programs. The impact was significant: a 20% reduction in training time to reach the same levels. Agents also appreciated the flexibility to choose training times, boosting show rates by 20%.”
Mid-Sized BPO
“Getting our agents up to speed faster was the number one reason we wanted to use ACES.”
Program Manager Customer Service and Sales Software Company
