Video examples of a contact center agent conducting deliberate practice in simulations built by ACES.

Each is an example of using speech recognition, AI, TTS technology platforms

Combining Vyond Animation Software and Our ACES Simulator

This example shows how you can combine animations with our speech-enabled simulator.

LAMA Customer Service Training

We partnered with Judy McKee and her LAMA training program to help you quickly learn how to take control of the call.

Chat support with a hiccup

In this example, our chat agent’s responses don’t settle right with the customer. See how they eventually resolve their issue.

Upset Customer LongĀ  Hold Time

In this example, you will hear an agent respond to an inbound flight reservation.

Chat Support Example With Branching

This will demonstrate how the same simulation can go in a different direction.

Cable Provider Helping Fix a TV Remote

This example includes a visual of what the customer’s reactions may be while you’re assisting them. It’s another way to help the agent to become empathetic to their situation.