Video examples of a contact center agent conducting deliberate practice in simulations built by ACES.

Each is an example of using speech recognition, AI, TTS technology platforms

Booking a Flight & Making Mistakes

This example demonstrates how the coach can guide you along when you make mistakes

Overdue payment

This will demonstrate to help manage a call when the customer isn’t cooperating very well.

Chat support with a hiccup

In this example, our chat agent’s responses don’t settle right with the customer. See how they eventually resolve their issue.

Upset Customer LongĀ  Hold Time

In this example, you will hear an agent respond to an inbound flight reservation.

Chat Support Example With Branching

This will demonstrate how the same simulation can go in a different direction.

Cable Provider Helping Fix a TV Remote

This example includes a visual of what the customer’s reactions may be while you’re assisting them. It’s another way to help the agent to become empathetic to their situation.