In this example, you will hear an agent respond to an inbound flight reservation.
This will demonstrate how the same simulation can go in a different direction.
In this example, our chat agent’s responses don’t settle right with the customer. See how they eventually resolve their issue.
Here is an interesting customer ordering shoes online.
This example includes a visual of what the customer’s reactions may be while you’re assisting them. It’s another way to help the agent to become empathetic to their situation.
Our agent does a great job of explaining why it makes sense to pay off the debt now vs. later.
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