This example demonstrates how the coach can guide you along when you make mistakes
This will demonstrate to help manage a call when the customer isn’t cooperating very well.
In this example, our chat agent’s responses don’t settle right with the customer. See how they eventually resolve their issue.
In this example, you will hear an agent respond to an inbound flight reservation.
This will demonstrate how the same simulation can go in a different direction.
This example includes a visual of what the customer’s reactions may be while you’re assisting them. It’s another way to help the agent to become empathetic to their situation.
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