In this example, our chat agent’s responses don’t settle right with the customer. See how they eventually resolve their issue.
This will demonstrate how the same simulation can go in a different direction.
In this example, you will hear an agent patiently helping someone order shoes for their wedding.
We’ve all been there, the old -can’t get logged into an account. This simulation is a basic example of helping someone reset their password
This example includes a visual of what the customer’s reactions may be while you’re assisting them. It’s another way to help the agent to become empathetic to their situation.
Our agent does a great job of explaining why it makes sense to pay off the debt now vs. later.
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