What is Cognitive Load? Scientists have proven our “working memory” has a limited capacity. Cognitive Load refers to the amount of knowledge we can hold and apply in our working memory.
Join us to learn how the following aspects of contact centers can be improved with understanding how to provide the right amount of Cognitive Load to our Agents.
- Using legacy and cloud systems
- Workforce Management Platforms
- Navigating and using Soft Phones
- Agent training
- KM Systems
- Customer interactions
