The L-A-M-A Technique is the core skill related to all of the lessons taught and will be used throughout all of Kind Communications Courses.

You will know how to control the path of a call or customer contact, making your job easier and making the contact both effective and efficient.

• In Customer Care, you will know how to guide the call in the path towards Satisfaction and Resolution.
• Sales people will know what to say that will create an environment that is safe to Ask for the order.
• All will learn how to Handle Upset Customers.

This lesson will help you be brilliant on the basics of Communication and Conversation.

It is a simple model and will enrich the your understanding of how to use words and phrases in a manner that creates a ‘safe environment’ for the customer, the company and for you.

It’s simple plan of four repeatable steps to conversation as in Listening, Acknowledging, Making Statements or Comments, and Asking a question that guides the path of the call.

This is the greatest of Soft Skills!

We’ve added our own ACES simulator to the LAMA technique to allow you to actually practice using the LAMA method. Watch the video below.

Keep Calm and LAMA On!