Get 12-months access to the entire simulation library of soft-skills for only $1,500 a year for up to 50 unique users. For groups larger than 50 users, please contact us.

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Subscribe to this great soft-skill simulation library!

In partnership with Benchmark Portal, now you can improve your call center soft-skills by watching each five-minute video and then applying the skills using our voice-based simulation platform, ACES, to ensure you can confidently communicate with your customers.

Here’s what users are saying

• Engaging scenarios and real-world relevance - allowed for good engagement
• Navigation was simple and allowed a smooth transition from one activity to the next
• Clear, concise narrator voice
• Instructions easy to understand
• Helpful summary at the end of the video as key points were reiterated

Access from Your Browser

View from your browser on any Windows PC

Thirteen Engaging Topics

How to Greet Callers
Active Listening
How to make callers feel more improtant
Effective Questioning
How to put callers on hold
How to say no the right way
How to handle Foreign Accents
Do & Don't Phrases for Contact Center Agents
How to Ask Probing questions
How to handle angry customers
Controlling Talkative Callers
Managing Silent Gaps

Check out our more Robust Simulations

Our simulator can customize these simulations to your contact center, or better yet, tailor make simulations for any of your customer interactions! Check out our samples from the link below.