I’m sure many of you are familiar with Benjamin Bloom’s Taxonomy o Learning but may not be as familiar with his 2-Sigma Study.
He discovered that students who learn by using one-on-one tutoring using the Mastery Learning technique performed at two standard deviations better than students who learn from traditional classroom instruction. What this means is that 98% of the tutored students outperformed the students in the control group.
So what do bots have to do with this? Imagine, if you could build an automated tutoring system that guided a learner through each task and automatically gave them feedback, similar to what a live tutor would provide?
We currently provide such a solution. Our ACES simulator, allows you to build highly customized hands-on simulations for customer-facing employees that guide them through three levels of immersion to ensure they are “mastering” each level. The built-in bot helps them along the way by providing real-time feedback to ensure the student learns how to manage each scenario. You get to decide what behaviors need to be captured to inform you in a scalable way how well your employees are adapting their behaviors to the critical skills they need to perform their job successfully.
Studies show that employees will trust a bot more than their manager and feel more relaxed when interacting with a digital assistant vs. a supervisor.
To see this in action, visit our simulation page for video examples of ACES working.