Studies have shown that simulation-based training is the best way for learners to retain knowledge and decrease the time it takes for mastery of a new skill.
- Quicker return on your training $$ – by providing this level of active and immersive learning, your organization will see a greater return on the money you invest in recruiting, retention and customer satisfaction
- Greater employee satisfaction – the faster an employee feels confident about their job, the higher their employee satisfaction. This has a direct impact on customer satisfaction but will also reduce the risk of poor moral or wasted time re-training employees who need more hand-holding
- Removing the risk of practicing on real customers – I can’t tell you how many times I hear that call center employees transition from the classroom to the production floor with little or no practice time. This is a huge risk to your organization.
- Reducing time to recognize a bad hire -using a simulator will allow your organization to road test an employee’s skills before putting them on the front line. This will also help you to determine if an employee is just not making the cut.